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Recursos bibliográficos en papel y digitales -
- libros, artículos de revistas,
ponencias de eventos, etc. -
» Resultado:
5 registros
| Registro 1 de 5 |
| Autor: |
Ross, Glenn F. - |
| Título: |
Senior tourists sociability and travel preparation |
| Fuente: |
Tourism Review. v.60, n.2. International Association of Scientific Experts in Tourism, AIEST |
| Páginas: |
pp. 6-15 |
| Año: |
2005 |
| Resumen: |
Social interaction is a vital facet of life for all age-groups; for older individuals, the exercise of interpersonal exchange, and the expectation of an accompanying sense of well-being, can assume an even greater importance when other aspects of life no longer provide opportunities for positive reward. Sociability experiences are likely to influence major indicators of both emotion and cognition, such as life and context satisfaction. The demonstration of personal competence, as may be found in the exercise of problem-solving strategies, is also an important facility for seniors. This study of both domestic and international senior tourists has examined preferences for travel planning as the expression of a measure of personal control that are associated with sociability needs in regard to family and friends, cultural contacts, entertainment and nightlife, and to retail experiences. Also examined was the extent to which various sociability needs and planning control preferences influence measures of destination satisfaction, intention to return and also a willingness to recommend the destination. This study has found that seniors with higher sociability needs for cultural contact and associated with family and friends would more likely perceive the necessity to prepare for their trip, and also would express higher levels of satisfaction; destination satisfaction was also found to be associated with both the expressed intention to return to the destination, and also a willingness to recommend the destination to others; travel planning was not found to be associated with destination evaluative measures. Implications of these findings for destination managers and for researchers in the senior travel domain are considered. |
| Palabras clave: |
TURISMO |
VIAJEROS |
SATISFACCION DEL CLIENTE |
PLANIFICACION TURISTICA |
ADULTOS MAYORES |
SOCIABILIDAD |
PLANIFICACION DE VIAJES | |
| Solicitar por: |
HEMEROTECA T + datos de Fuente |
| Registro 2 de 5 |
| Autor: |
Ross, Glenn F. - |
| Título: |
Workstress response perceptions among potential employees: The influence of ethics and trust |
| Fuente: |
Tourism Review. v.58, n.1. International Association of Scientific Experts in Tourism, AIEST |
| Páginas: |
pp. 25-33 |
| Año: |
2003 |
| Resumen: |
The ethical principles that potential tourism/hospitality employees bring to this industry have, only in the last decade or so, begun to receive research scrutiny. Fundamental ethical beliefs, it is suggested, are likely to have wideranging implications in regard to issues such as management style and workstress problem-solving, particularly in the face of perceived indifference or injustice among prospective employers and supervisors. Ethical beliefs accompanying prospective employees are likely to be attended by expectations regarding the validity and efficacy of particular workstress problem-solving strategies perceived to be displayed by tourism industry management. This study has examined four basic ethical principles that are at the core of optimal employee functioning: efficiency, reliability, Initiative and hardwork; the paper has also examined a range of perceived tourism industry management workstress response strategies among a sample of potential tourism industry employees, particularly as those perceptions may be mediated by basic workplace ethical beliefs. Major perceived workstress problem-solving responses by tourism industry management were found to involve the enhancement of workplace trust, workplace communication, and global management change within the workplace. More highly rated ethical ideals involved showing initiative and responsibility, whereas lower rated ideals were efficiency and hardwork. It was also revealed that ideal ethical ratings for initiative, responsibility and efficiency were higher than perceived ethical expectations among tourism industry management; potential tourism industry employees rated hardwork lower than they believed tourism industry management would so do. The response of trust emerged as the most valued of the workstress alleviation responses, and was found to be associated with most of the ethical principles. The global management change response was also found to be associated with similar ethical principles, though to a lesser degree; the communication workstress response was also found to be a prominent management workstress response expectation, though was not revealed to be predictive of the four workplace ethical principles. Implications of these findings for human resource management operations within the tourism/hospitality industry, and for further research directions, are presented. |
| Palabras clave: |
TURISMO |
EMPLEADOS |
ETICA |
CONDICIONES DE TRABAJO |
CAMBIO |
CONFIANZA |
|
| Solicitar por: |
HEMEROTECA T + datos de Fuente |
| Registro 3 de 5 |
| Autor: |
Ross, Glenn F. - |
| Título: |
Career stress responses among hospitality employees |
| Fuente: |
Annals of Tourism Research. v.24, n.1. Pergamon |
| Páginas: |
pp. 41-51 |
| Año: |
1997 |
| Resumen: |
Career patterns among hospitality employees have received relatively little attention from disciplines such as organizational psychology. This study seeks to examine stress responses among a sample of Australian hospitality employees together with possible relationships with fundamental career motivations. Prominent stress responses involved clearer work role, greater skill input, more worker family input, and better communication with management. The career anchor job autonomy was the most powerful predictor of the clearer work role stress response, and the sole predictor of the better communication stress response. Better communication emerged as the most prominent of the stress responses among this sample of hospitality industry employees. Implications of these findings for both employees and the industry are examined. |
| Solicitar por: |
HEMEROTECA A + datos de Fuente |
| Registro 4 de 5 |
| Autor: |
Ross, Glenn F. - |
| Título: |
Tour guide employment motivation |
| Fuente: |
Tourism Review. v.52, n.2. International Association of Scientific Experts in Tourism, AIEST |
| Páginas: |
pp. 32-40 |
| Año: |
1997 |
| Resumen: |
This study has examined prospective employees’ perceptions regarding a tour guide position, together with a range of entrepreneurialism and work context preference variables. It has been found that this type of position is relatively highly regarded among many respondents, as was self employment and small firm employment as work context preferences. It was also found that effective communication was the most prominent entrepreneurial perspective and was consistently revealed to predict an employment interest in this type of work. The implications of these results as well as suggestions for further exploration of this area are also examined. |
| Palabras clave: |
TURISMO |
MERCADO DE TRABAJO |
MOTIVACION |
GUIA TURISTICO |
|
| Solicitar por: |
HEMEROTECA T + datos de Fuente |
| Registro 5 de 5 |
| Autor: |
Ross, Glenn F. - |
| Título: |
What do Australian school leavers want of the industry? |
| Fuente: |
Tourism Management. v.15, n.1 |
| Páginas: |
pp. 62-66 |
| Año: |
Feb. 1994 |
| Resumen: |
Relatively little research has thus far been conducted on the perceptions and intentions of those individuals who are likely to enter the tourism/hospitality industry work-force. This study has investigated the relationships among a set of management communication values, a set of tourism/hospitality industry employment interest levels, personal control perceptions and a range of socio-demographic measures within a sample of Australian high school students from a major tourism destination. Many students ranked tourism/ hospitality industry employment highly and regarded the management communication values associated with understanding the viewpoint of employees and with being able to talk easily with management most important. The management communication value associated with ease of communication was found to be the most powerful predictor of a tourism/hospitality industry employment interest. The implications of the results for management within the tourism/hospitality industry context are explored. |
| Solicitar por: |
HEMEROTECA T + datos de Fuente |
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